Shipping & Returns

SHIPPING & RETURNS | COFFEE+ CANADA

At Coffee+, we're committed to delivering fresh, premium coffee to your door as quickly as possible.

SHIPPING

Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or statutory holidays will be processed on the next business day.

Shipping Rates & Delivery Times

LOCAL SHIPPING (Launch Offer - Aug 21 to Nov 30, 2026)

  • Cost: $3.99 per shipment
  • FREE if ordering 2+ bags
  • Delivery: 3–5 business days
  • Available for: One-time purchases & subscriptions
  • Note: Offer expires Nov 30, 2026

STANDARD SHIPPING OPTIONS

  • Local Shipping: $3.99 | 3–5 business days
  • Urban Shipping: $7.99 (FREE on $60+ orders) | 3–9 business days
  • Rural Shipping: $12.99 (FREE on $60+ orders) | 3–9 business days
  • Remote Shipping: $20.00 | 7–14 business days

SUBSCRIPTIONS

  • No end date — cancel anytime
  • Shipping cost applies to each recurring shipment
  • Launch offer discount applies to all recurring payments (Aug 21 - Nov 30, 2026)
  • Local shipping: $3.99 per shipment (or FREE with 2+ bags during launch period)

Delivery times are estimates and may vary due to weather, holidays, or carrier delays.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.

Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. If an incorrect address is provided, additional shipping charges may apply if the package needs to be re-shipped.

Damaged or Lost Orders
If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery (or the expected delivery date) at info@givingcoffee.ca. We'll work with the carrier to resolve the issue as quickly as possible.

RETURNS & REFUNDS

Your satisfaction matters to us.

Coffee Products
For food safety reasons, we cannot accept returns or exchanges on opened coffee bags.

If you receive the wrong item or your order arrives damaged or defective, please contact us within 7 days of delivery at info@givingcoffee.ca with your order number and photos. We'll gladly arrange a replacement or refund where appropriate.

Unopened Coffee
Unopened, unused coffee in its original sealed packaging may be returned within 14 days of delivery.

Unless the return is due to our error, customers are responsible for return shipping costs.

Refunds
Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

CONTACT US

Email: info@givingcoffee.ca

Thank you for supporting Coffee+. Every purchase helps us brew great coffee while supporting a meaningful cause.

Coffee+ is a brand of Giving Coffee Bean Inc., Vancouver, British Columbia. These policies are issued by Giving Coffee Bean Inc.